Glad you got that sorted out, though it doesn’t sound like they’d have done it without the threat of naming & shaming hanging over them! Did you get your company name changed OK – maybe as a contrast you should Name & Congratulate if you get a company who does do what they say?

I had a problem with a neighbour’s son parking across my drive once, it took a while before I got mad enough to go and tell him, and he just shrugged and said sorry, like he couldn’t see what the problem was… but at least he stopped doing it.

Well done on the Internship Program – I’m half way through week 2 now, it’s hard work but very beneficial experience for us newbies!

Cheers,

Andy

It’s a shame it happened to you, but I am glad to hear you had a good outcome, unlike many of us who have been treated like this by the internet snake oil salespeople with no good outcome from it.

Someday the “Kevin Trudeaus” of the internet will face legal action and the good ones like yourself will be left standing and more popular than ever. Too bad the bad ones never understand that there is money to be made by treating people with honesty, respect and service.

Congrats Lee

Bottom line is though – don’t bite the hand that feeds you… they learned the hard way on this one.

In Australia we have a program called “A Current Affair”. They report on injustices suffered by average consumers, just like your experience.

Often when the offending company is made aware of the story about to be aired on national television, the problem is quickly sorted out.

There is power in making things public (in the right way) and the Internet is helping to share that power around a whole lot more.

Brendan.

Sometime only you take some serious action before they will do something like refunding.

I couldn’t agree with you more that we should not sacrifice the one time sale or commission by ruining our reputation and relationship with our list.

I guess they must have clicked the link in my email sig and ended up at this post as they promptly refunded my money….apologised a lot….and even gave me some extra on top of what I paid!

I’m going to have to blog about these situations more often.

Next up expect a blog post about my neighbour who parks in front of my drive…or maybe I could make it an Intern task to ring them up with prank calls until they stop?!!

Thanks of the comments!

Lee McIntyre

I’d be tempted to ‘name name name’ but it’s your money Lee and your decision.

I would have thought that would be breaking some trading rule or other?

Hope you get it sorted!

Jerry

Ask them if they have ever heard of “Rule 15″. The Rule states that most people love to talk more about their bad experiences vs. their good experiences. They will tell at least 15 people but just use your imagination of the numbers when those 15 people each tell another 15 people. Talk about the “Rule of Compounding Effect” taking place. It works like a charm a good percentage of the time.

Considering the numbers on this blog, I say let them have it and “Tell the World” who they are.

Lee, the lesson here is maybe then they will learn that the world is more global.

By the way, I’m loving the Intern Program & I learning alot. Almost done with week 1. Also, when will the video to task 2 be back up so I can complete it. I going to meet you on the other side.

Rick Wiley aka South Padre Trader

I remember back in my days of working in retail while I was studying at school, one manager once said “remember a customer who experiences bad customer service is likely to tell at least 10 people” – something which I’m sure rings true and worth remembering.

I know in my IM business – and I know in yours too Lee, we pride ourselves on offering great service to our customers both through the standard of our products as well as through the overall sales and post-sales experience.

If only all businesses would follow this ethic, unfortunately that’s all too often not the case, with money being the sole motivator of such operations

I hope you get it sorted anyways Lee

James